How can we help you feel better?

frequently asked questions

• Is it a primary care clinic? Is HUM2N different from the usual primary care?

  It is not a primary care service. We believe in a holistic approach inclusive of your GP and specialist, we would like to keep them updated on your progress with us.  We also have a Private GP within the care team if you are interested in being managed by our HUM2N GP Dr Hansi. 
  

  Our HUM2N integrated health optimisation approach allows us to make progress quicker and adapt scientifically proven cutting edge technologies in our work. 

  For too long, health has been defined as “the absence of disease”, with traditional medicine solely focusing on treating symptoms. It’s time for a radical transformation - it’s time for a new era of healthcare, where health is not only the absence of disease but rather a state of optimal vitality. 

• What is included in my plan?

  Doctor’s visit(s), health coaching visit(s), unlimited messaging with your care team and access to prescriptions and supplements. In addition to our services, you’ll have access to online scheduling and billing, our online supplement store (discounted price for members), and exclusive access to deals from our wellness partners - our favorite places to sweat, stretch, zen, and shop!

• Who can participate in the Health Transformation program?

  Anyone who is motivated enough. We are here to support and guide you, however the best results are achieved when clients understand that they are the CEOs of their own health.

  
  We need you to be willing to step out of your comfort territory and step up for the better version of yourself. 
  

  Mind coaches, Health coaches, Transformation coaches together with the whole team of Health Practitioners will help you find motivation and strength to keep going to achieve your goals.

• Can I Cancel My Plan During My Membership Period If It’s Not Working Out For Me?

  At HUM2N, our memberships are all set up as 12 month, annual plans. If you'd like to request to cancel your membership early, you will be responsible for covering the cost of services utilised in your membership (detailed below). You have the ability to opt out of your renewal plan by emailing us at info@hum2n.com .

  To request a cancellation of your membership, or for any questions please email us at info@hum2n.com 

  If you change your mind within 24 hours of signing up, we are happy to issue a full refund. Although we’d love to see you and let our care do the talking!

  If you cancel after 48 hours but before your first medical visit, you may receive a refund less a £150 service fee.

  After 48 hours, if you’d like to cancel your membership early you will be only responsible for paying for the costs of services you used. We will collect the balance between membership fees paid and fees associated with visits used according to the following schedule:

  £350 per 60 minute clinician visit

  £150 per 30 minute health visit

• What is your typical patient?

  There is no limit of age, profession or type. Our clients are aiming to optimise their health in any stage of their life and achieve the best possible results in their wellbeing, relationships, work and life in general.

• What Happens After I Join?

  Step 1) You’ll complete a comprehensive medical intake form.

  Step 2) Our team will reach out to you to schedule your first appointment 

  Step 3) Your first visit is one hour with our highly trained functional medicine health coach who will discuss your health history and symptoms, and create a personalised treatment plan.